Privacy Policy

This is the Privacy Policy for Petopia (“Privacy Policy”). When you use our mobile apps and services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control. This Privacy Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure and in compliance with the applicable laws. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used, and have a legal duty to make sure that your rights are protected when we use it.


When we use a capitalized term in this Privacy Policy, it will have the meaning given to it in the table below:

Mobile Apps” means the Petopia mobile applications available on the Google Play Store or the Apple App Store;

End User” means an individual using any of our Apps;

Privacy Policy” means this Privacy Policy which may be amended from time-to-time;

Services” means any of the services we provide to Partners or individuals through our Apps and Websites; and

Websites” means, including all subdirectories, subdomains, and mobile sites thereof.

The Personal Information We Collect

We collect personal information (meaning anything that could identify you either by itself, or when combined with other information we are able to gain access to), as described below. When you use our Services, we collect information that your browser sends to us that is called log data, which may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. You can always choose not to provide us with your personal information, but it may mean that we are unable to provide you with the Service you have requested.

Information you provide to us when creating an account.

When you create an account using either of our Apps or Website, you provide us with personal information, including your name, e-mail address, postal address, a password, and your phone number.

Information we collect as you use our Services.

Apps and Website

We collect information about your device when you download and install one of our Apps, and about your browser when you visit either of our Websites.

The information we collect includes:

  • Tow you found our Website: including but not limited to whether you discovered us through a search engine, a partner website, an ad campaign, or email campaign;
  • Technical information: your IP address, device type, language and region settings, and other details about how you interact with our Apps and Website; and
  • Location information: if you have activated one of our Apps and permitted your mobile or other location-aware device to transmit location data, we will collect this automatically. This may include country, province, city, or neighborhood information.

When Using Our Services

We collect personal information when you use our Services. This may include:

  • Areas of interest: including the types of service offerings that interest you;
  • Referrals: information about friends who referred you, or who you have referred to Petopia;
  • Correspondence: copies of correspondence, text, email and other communications you have with us via the Apps;
  • Transaction details: information about how you interact with the Petopia app, such as services you view, purchase, and booking; and
  • Financial account details: we collect minimal financial details as needed for our payment processing partners in order to provide payments functionality to our website and mobile apps (such as your credit or debit card number, expiration date, and card verification number).

How We Use Your Personal Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform a contract with you (e.g. to create an appointment or to process a payment);
  • Where we need to comply with a legal or regulatory obligation.

We may use personal information held about you in order to:

  • provide you with offers for products and services, including offers based on variables such as stated and anticipated customer interests, personal characteristics, or location;
  • facilitate and fulfil requests for appointments for service offerings, including their purchase and redemption;
  • evaluate eligibility of customers for certain offers, products or services, and evaluate the types of offers, products or services that may be of interest to End users;
  • Improve our Services, including performing analysis, tracking your use of the Services for the purposes of displaying advertising and content;
  • Provide customer support, including our business partners;
  • send you reminders, technical notices, updates, security alerts and support and administrative messages;
  • provide advertisements to you through the Services, email messages, text messages, applications, or other methods of communication;
  • Manage our everyday business needs such as administration of the Services, fulfilment, analytics, fraud prevention, terms of use, or to comply with the law.

Your information will be treated in accordance with applicable data protection law.

Keeping Your Personal Information Safe

We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorized access to, use or disclosure of it. Databases are stored on secure servers and we control who has access to them (using both physical and electronic means). Where we have given you (or where you have chosen) a password which enables you to access our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications (e.g. information provided by e-mail, through our Website or our Mobile Apps) are at your own risk.

Links to Third Party Websites

This Privacy Policy applies solely to the personal information collected by Petopia and does not apply to third party websites. Petopia is not responsible for the privacy policies of third party websites. You should read the privacy policies of other websites and mobile apps before providing them with any personal information about you.

Updating this Privacy Policy

We may update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information that we hold.