This is the Privacy Policy for Petopia (“Privacy Policy”). When you use our mobile apps and services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control. This Privacy Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure and in compliance with the applicable laws. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used, and have a legal duty to make sure that your rights are protected when we use it.
When we use a capitalized term in this Privacy Policy, it will have the meaning given to it in the table below:
“Mobile Apps” means the Petopia mobile applications available on the Google Play Store or the Apple App Store;
“End User” means an individual using any of our Apps;
“Privacy Policy” means this Privacy Policy which may be amended from time-to-time;
“Services” means any of the services we provide to Partners or individuals through our Apps and Websites; and
“Websites” means www.petopia.ae, including all subdirectories, subdomains, and mobile sites thereof.
We collect personal information (meaning anything that could identify you either by itself, or when combined with other information we are able to gain access to), as described below. When you use our Services, we collect information that your browser sends to us that is called log data, which may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. You can always choose not to provide us with your personal information, but it may mean that we are unable to provide you with the Service you have requested.
Information you provide to us when creating an account.
When you create an account using either of our Apps or Website, you provide us with personal information, including your name, e-mail address, postal address, a password, and your phone number.
Information we collect as you use our Services.
Apps and Website
We collect information about your device when you download and install one of our Apps, and about your browser when you visit either of our Websites.
The information we collect includes:
When Using Our Services
We collect personal information when you use our Services. This may include:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
We may use personal information held about you in order to:
Your information will be treated in accordance with applicable data protection law.
We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorized access to, use or disclosure of it. Databases are stored on secure servers and we control who has access to them (using both physical and electronic means). Where we have given you (or where you have chosen) a password which enables you to access our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications (e.g. information provided by e-mail, through our Website or our Mobile Apps) are at your own risk.
This Privacy Policy applies solely to the personal information collected by Petopia and does not apply to third party websites. Petopia is not responsible for the privacy policies of third party websites. You should read the privacy policies of other websites and mobile apps before providing them with any personal information about you.
We may update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information that we hold.
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