Cancellation Policy

Petopia is committed to providing all of our clients with exceptional care. When a client cancels without giving enough notice, they prevent another client from being seen.Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Cancellation of scheduled appointment at least 48 hrs. prior to appointment time: NO CHARGE
Cancellation of scheduled appointment within 24 hrs. of appointment time: 50%CHARGE
No Show – No Phone Call to cancel appointment: FULL CHARGE

Unavoidable circumstances may warrant special consideration, but please note that the above charges will apply to most cancellations. It is your responsibility to know when your appointment is scheduled. Less than 48 hours notice doesn’t allow Petopia sufficient time to offer that session or perspective client’s adequate time to prepare for their session. Thank you for understanding the importance of keeping your appointment.

To cancel or reschedule an appointment, please call 0501117879 or cancel or reschedule an appointment from client account dashboard located at Petopia website or mobile apps